- Raising a Complaint
- Email our Directors on: complaints@mrdtechnologies.co.uk
- Provide details of the issue, including any relevant dates, service details, and your preferred resolution.
- Acknowledgment
- We will acknowledge your complaint within 2 business days of receipt.
- Investigation
- Our team will thoroughly investigate the matter and may contact you for further information.
- This process typically takes up to 14 business days, depending on the complexity of the issue.
- Resolution
- Once resolved, we will provide a detailed response, outlining the steps taken and any agreed solutions.
- Escalation
- If you are not satisfied with the resolution, you may escalate the issue by contacting our Directors at dshannon@mrdtechnologies.co.uk, mralph@mrdtechnologies.co.uk, rdelooze@mrdtechnologies.co.uk
We aim to resolve all complaints fairly and transparently. Thank you for allowing us the opportunity to improve our services.
