Cortech Digital Evolution with MRD Technologies

Cortech Developments Case Study

Cortech Developments Logo

The Background

Established in 1992, Cortech Developments is a leading industry specialist in risk mitigation providing integrated software solutions for building, fire, energy and security systems. The company has a proven track record in delivering software development and integrated system solutions for high security environments and critical infrastructure, assisting organisations in meeting regulatory requirements, reducing risk and cost, while achieving greater efficiency and situation awareness.

Datalog 5 is the company’s core product and is a modular and scalable graphical user interface that monitors and controls local and remote third party technology. System warnings, events and alarms are all clearly identified (with pre-determined event help information), prioritised, graphically located and visually verified with automatic CCTV video to enable a more efficient and accountable response to incidents.

Cortech’s other products include Datalog MV for powerful video feed management and Datalog ion for affordable, entry-level system control and diagnostics.

Cortech’s solutions are deployed in 30 plus countries in key sectors such as Education, Healthcare, Prisons & Custodial, Utilities, the Public Sector and many more. Their centre of operations is based in Knutsford, Cheshire, in the United Kingdom. They also maintain offices in Dubai, from which they serve clients in the Middle East, Africa and Asia regions.

The Challenge

Cortech said: “Previously the internet was slow and unreliable, since the pandemic Cortech have implemented new ways of working, including employees working from home and taking everything online, including training our partners, demonstrations of our products and even events. It was vital we were able to offer remote solutions to help our customers operate as near to normality as possible, but we just didn’t have suitable bandwidth.”

MRD Technologies Approach

MRD Technologies said: “The pandemic rapidly accelerated the trend in IT for more flexible working, along with that came a need for greater bandwidth, particularly to facilitate a hybrid IT infrastructure such as Cortech’s. This new solution had its challenges due to Cortech’s rural location, however these were overcome, and they are now able to take full advantage of greater stability and a significantly faster internet connection.”

The Result

  • Faster – 100Mbs per second compared to their pervious 20Mbs microwave link.
  • More robust – Cortech’s connection over microwave was deteriorating due to line of sight restrictions.
  • More secure – As they’ve recently achieved ISO27001 and Cyber Essentials, installed the latest secure hardware and security monitoring with higher standard of encryption.
  • Cost effective – It’s also cheaper than the previous internet provider allowing them to provide greater companywide investment.
  • Faster remote access speeds to the server and improved internet access from within the office.
  • In the process Cortech have also strengthened and improved the security around the VPN access.

Cortech said: “Upgrading our software and systems, has allowed for more flexibility and with faster online working environments, high-level security, better online customer engagement, and a much-improved working from home experience that allows team members to still feel connected to the wider team whilst working more efficiently.”

The Reference

“Cortech Developments offices are located in a rural area in Cheshire and have historically been limited to low broadband bandwidth connection to the Internet. As a progressive organisation we required greater bandwidth to facilitate our migration for digital delivery of our sales, support and customer training services to support our UK and international business.

The installation of fibre to our property has historically been commercially unviable due to the excessive extra capital costs (ECC) of installation to the nearest termination point. Following extensive research, we investigated the market in 2020 to find a internet service partner, who could provide us with a fibre connected 100Mb upload/download service. We progressed this to quotations from several providers across the UK.

The quality of MRD Technologies sales support was a standout ‘head and shoulders’ above their competition. Their technical sales team provided a personal approach to our requirements and endeavoured to overcome the limitation of ECC costs provided by others. Furthermore, following placing an order, as Covid impacted their supply chain, MRD continued to provide us with regular updates to the point of installation and commissioning of our new internet service.

I would have no hesitation in highly recommending MRD Technologies as a one-stop supplier of digital communication services, based upon our experience of their competitive pricing combined with their quality of service.”

Mark Thomas
Director – Cortech Developments

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